Client Service Manager - Remote Work

Job Description:

Molina Healthcare is currently seeking a part-time Client Service Manager to work remotely in Hamilton, Waikato. As an Associate level role requiring at least 5 years of experience, the ideal candidate will be reliable, driven, possess strong planning and innovation skills, and strive for excellence in all endeavors.

Responsibilities:

- Manage a portfolio of clients, serving as the primary point of contact for all service-related inquiries and issues - Build and maintain strong relationships with clients, ensuring their needs are met and concerns are addressed in a timely manner - Collaborate with internal teams to ensure all client service deliverables are met and exceeded - Identify opportunities for service improvement and implement innovative solutions to enhance the overall client experience - Prepare and analyze reports on client satisfaction and service performance to identify trends and areas for improvement - Conduct regular client meetings and check-ins to ensure ongoing satisfaction and retention - Stay up-to-date on industry best practices and trends to continually improve client service processes

Requirements:

- Bachelor's degree in Business Administration, Marketing, or related field - 5+ years of experience in client service management or a related field - Excellent communication and interpersonal skills - Strong organizational and problem-solving abilities - Ability to work independently and collaboratively in a remote setting - Proficiency in Microsoft Office suite and CRM software - Prior experience in the healthcare industry a plus

Benefits:

- Training & professional development opportunities - Gym membership reimbursement - Parental leave benefits

Working Environment:

At Molina Healthcare, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch client service and fostering a culture of innovation and collaboration.

Equal Opportunity Statement:

Molina Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Don't miss the chance to join our team as a Client Service Manager - apply by July 3, 2024!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.