Client Service Representative - Remote Work

Position: Client Service Representative - Remote Work

Company: Northwestern Mutual

Location: Dunedin, Otago, NZ

Job Type: Part-time

Seniority: Associate Level

Years of Experience: 3

Personality Traits: Resilient, Resourceful

Soft Skills: Teamwork, Problem-Solving

Benefits: Paid Overtime, Free Food, Paid Sick Leave

Working Environment: Promotes equality and fairness for all employees

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Northwestern Mutual is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Responsibilities: 1. Provide exceptional customer service to clients through various communication channels such as phone, email, and chat. 2. Serve as the first point of contact for client inquiries, resolve issues in a timely and professional manner. 3. Assist clients with account inquiries, transactions, policy information, and other service-related requests. 4. Collaborate with team members to ensure client needs are met efficiently. 5. Utilize various software applications to accurately document client interactions and maintain records. 6. Stay up-to-date on products, services, and industry trends to provide accurate information to clients. 7. Identify opportunities to upsell or cross-sell products and services to enhance client satisfaction and retention. 8. Adhere to company policies and procedures to maintain compliance with regulatory standards. 9. Assist in special projects or initiatives as assigned by management.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and a customer-focused mindset. 4. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 5. Ability to work independently in a remote setting while also collaborating effectively with a team. 6. Proven track record of meeting or exceeding performance goals. 7. High school diploma or equivalent required, college degree preferred.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.