Client Service Specialist - Remote Work

Responsibilities: - Serve as the main point of contact for our clients, providing exceptional customer service and building strong relationships - Manage client inquiries via phone, email, and online chat in a timely and professional manner - Process orders, returns, and exchanges accurately and efficiently - Assist clients with product recommendations, sizing, and general product information - Collaborate with internal teams to address and resolve client issues and escalations - Maintain accurate and up-to-date client records in our CRM system - Proactively identify opportunities to upsell and cross-sell products to clients - Stay informed on industry trends and product knowledge to provide the best possible service to clients - Meet and exceed performance metrics, including response times, customer satisfaction, and sales targets

Requirements: - Resourceful and driven individual who thrives in a fast-paced environment - Exceptional negotiation skills and keen attention to detail - Strong verbal and written communication skills - Ability to work independently and manage time effectively - Proficient in basic computer skills and navigating various software programs - High school diploma or equivalent required; college degree preferred

Benefits: - Medical coverage - Retirement plan - Life insurance - Support employees in their personal and professional development

Equal Opportunity Statement: Parker-Hannifin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.