Client Support Manager - Remote Work

Job Description:

Reinsurance Group of America is seeking a motivated and experienced Client Support Manager to join our team on a part-time remote basis. As an Associate level position, the ideal candidate will have at least 5 years of experience in client support or a related field.

Responsibilities: - Act as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner - Develop and maintain strong relationships with clients, anticipating their needs and providing proactive support - Coordinate with internal teams to ensure client satisfaction and timely resolution of issues - Prepare and deliver reports on client accounts, highlighting key performance indicators and areas for improvement - Collaborate with sales teams to identify opportunities for upselling or cross-selling products and services - Stay up to date on industry trends and best practices to provide informed recommendations to clients - Assist in onboarding new clients and providing training on our products and services

Requirements: - Bachelor's degree in a related field (preferred) - 5+ years of experience in client support or a similar role - Strong communication and interpersonal skills - Driven and dedicated personality traits - Ability to adapt to changing circumstances and think critically to solve problems - Proficient in Microsoft Office and CRM software - Experience working remotely and managing a virtual team - Knowledge of the reinsurance industry is a plus

Benefits: - Retirement plan - Disability insurance - Remote work flexibility

Working Environment: At Reinsurance Group of America, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where every individual feels valued and respected. We strive to foster a collaborative and supportive environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Reinsurance Group of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.