Client Support Manager - Remote Work

Job Description:

Level 3 Communications is seeking a dynamic and self-motivated Client Support Manager to join our team on a part-time remote basis. As a Client Support Manager, you will be responsible for providing exceptional customer service and support to our clients in Hamilton, Waikato, NZ. This role requires a high level of adaptability and resourcefulness, as well as strong soft skills such as critical thinking and time management.

Responsibilities: - Respond to client inquiries and provide timely and accurate information and support - Build and maintain strong relationships with clients to ensure their needs are met - Collaborate with internal teams to resolve client issues and escalations - Monitor client accounts and provide proactive support and guidance - Analyze client feedback and suggest improvements to enhance the client experience - Provide regular reports and updates to management on client satisfaction and support metrics

Requirements: - 5 years of experience in a client support or customer service role - Strong communication and interpersonal skills - Ability to work independently and remotely - Proven track record of delivering high-quality client support - Adaptable and resourceful mindset - Critical thinking and problem-solving skills - Excellent time management and organizational skills

Benefits: - Remote work flexibility - Paid overtime - Paid sick leave

Working Environment: At Level 3 Communications, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to fostering a supportive and collaborative work environment where employees can thrive and grow.

Deadline to apply: 2024-07-03

Equal Opportunity Statement: Level 3 Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.