Client Support Officer - Remote Work

Job Description:

We are seeking a dedicated and confident Client Support Officer to join our team at Farmers Insurance Exchange. This is a remote work position based in Nelson, Nelson, NZ. As an Entry Level position, we are looking for individuals with at least 1 year of experience in a similar role.

Responsibilities: - Manage incoming client inquiries via phone, email, and other communication channels - Provide excellent customer service by addressing client concerns and resolving issues in a timely manner - Assist clients with policy renewals, claims processing, and other insurance-related tasks - Collaborate with team members to ensure smooth operations and customer satisfaction - Utilize strategic planning to prioritize tasks and achieve team goals - Maintain accurate records of client interactions and transactions

Requirements: - Strong communication skills and the ability to work independently - A cooperative attitude and willingness to collaborate with team members - Proficiency in using customer relationship management (CRM) software - Knowledge of insurance products and services is a plus - Demonstrated ability to multitask and prioritize work efficiently - Bachelor's degree in a related field is preferred

Personality Traits: - Dedication to providing exceptional customer service - Confidence in handling client inquiries and resolving issues effectively

Soft Skills: - Cooperation with team members to achieve common goals - Strategic planning to prioritize tasks and meet deadlines

Benefits: - Medical coverage for employees - Parental leave for new parents - Joining bonus for new hires - Remote work flexibility - Opportunities for career growth and advancement

Working Environment: At Farmers Insurance Exchange, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and team collaboration.

Deadline to Apply: May 28, 2024

Equal Opportunity Statement: Farmers Insurance Exchange is an equal opportunity employer and is committed to creating an inclusive and diverse workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.