Contact Center Manager - Remote Work

Job Description:

Live Nation Entertainment is looking for a Contact Center Manager to join our team in Tauranga, Bay Of Plenty, NZ. This is a part-time, remote work position at a mid-to-senior level, requiring at least 7 years of experience in the field.

Responsibilities: - Manage and oversee the day-to-day operations of the contact center team - Develop and implement strategies to improve customer satisfaction and achieve sales targets - Monitor performance metrics and provide regular reports to senior management - Train, coach, and mentor contact center staff to ensure consistent quality service - Handle escalated customer complaints and issues in a professional and timely manner - Collaborate with other departments to streamline processes and improve overall efficiency - Stay up-to-date on industry trends and best practices to continuously improve contact center operations

Requirements: - Confident and resilient personality traits - Strong analytical skills and leadership abilities - Excellent communication and interpersonal skills - Proven track record of success in a contact center management role - Ability to work independently and manage a remote team effectively - Experience with contact center technology and systems - Bachelor's degree in a related field preferred

Benefits: - Employee discounts on Live Nation events - Company-provided equipment for remote work - Travel and spending expenses for work-related activities - Opportunities for unlimited personal and professional growth within the company

Equal Opportunity Statement: Live Nation Entertainment is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.