Contact Center Manager - Remote Work

Job Description:

We are seeking a talented Contact Center Manager to join our team at J.C. Penney. As a Contact Center Manager, you will be responsible for overseeing our remote contact center operations in Dunedin, Otago, NZ. This is a part-time position at the Mid-to-Senior level, requiring a minimum of 8 years of experience in contact center management.

Responsibilities: - Manage and lead a team of remote customer service representatives, ensuring high-quality customer service and satisfaction. - Develop and implement contact center policies and procedures to improve efficiency and effectiveness. - Monitor and analyze key performance indicators (KPIs) to drive continuous improvement and achieve operational goals. - Collaborate with other departments to address customer concerns and ensure seamless communication. - Train and mentor contact center staff to enhance their skills and performance. - Utilize data analytics to inform decisions and drive strategic initiatives.

Requirements: - Bachelor's degree in business or a related field. - Proven experience in contact center management, preferably in a remote work setting. - Strong leadership and communication skills. - Adaptable and resilient personality traits. - Emotional intelligence and persuasion as key soft skills. - Ability to work independently and manage a remote team effectively. - Excellent analytical and problem-solving skills.

Benefits: - Free accommodation for remote work. - Parental leave options. - Relocation allowance for eligible candidates.

Working Environment: At J.C. Penney, we leverage data to inform decisions and drive strategic initiatives. Our contact center manager will have the opportunity to work in a dynamic and data-driven environment that encourages innovation and collaboration.

Deadline to Apply: Please submit your application by June 29, 2024, to be considered for this exciting opportunity with J.C. Penney.

Equal Opportunity Statement: J.C. Penney is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected status in accordance with applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.