Contact Center Specialist - Remote Work

Job Description: Vector Limited is seeking a Contact Center Specialist to join our team in Napier, Hawke's Bay, NZ. This is a part-time, remote work position ideal for individuals looking to enter the customer service field. The ideal candidate will have at least 1 year of experience in a customer service or call center role.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Assist customers with inquiries, issues, and requests - Provide accurate information and guidance to customers - Document all interactions accurately in the CRM system - Collaborate with team members to ensure excellent customer service - Meet or exceed performance goals and metrics set by the company - Stay up-to-date on product knowledge and company policies - Escalate complex issues to the appropriate department

Requirements: - Strong communication skills, both verbal and written - Ability to work independently and remotely - Hardworking and reliable - Critical thinking and problem-solving skills - Excellent planning and organizational skills - Familiarity with CRM systems is a plus

Benefits: - Relocation allowance for eligible candidates - Dental insurance - Vision insurance - Opportunity to work in a creative and innovative environment

Equal Opportunity Statement: Vector Limited is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status in accordance with applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.