Contact Center Specialist - Remote Work

As a Contact Center Specialist at McKesson, you will be responsible for providing exceptional customer service and support to clients over the phone. This is a remote work position based in Hamilton, Waikato, NZ, ideal for individuals looking for part-time opportunities with entry-level seniority and zero years of experience.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and courteous manner. 2. Assist customers with product information, pricing, and order placement. 3. Resolve customer complaints and issues efficiently and effectively. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members to ensure seamless customer service delivery. 6. Meet or exceed performance metrics, including call handling time and customer satisfaction.

Requirements: 1. Hardworking and confident attitude to handle customer inquiries effectively. 2. Excellent teamwork skills to collaborate with colleagues and support team goals. 3. Strong attention to detail to accurately record customer information. 4. Ability to work remotely with reliable internet connection and communication tools. 5. High school diploma or equivalent required.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Retirement plan for long-term financial security. 3. Profit sharing opportunities to reward your contributions.

Working Environment: At McKesson, you will flourish in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing exceptional customer service while fostering a supportive and inclusive work environment.

Deadline to Apply: Please submit your application by May 25, 2024, to be considered for this role.

Equal Opportunity Statement: McKesson is an equal opportunity employer and is committed to diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.