Customer Care Assistant - Remote Work

Job Description:

DaVita HealthCare Partners is currently seeking a motivated and resourceful Customer Care Assistant to join our remote team in Dunedin, Otago, NZ. This part-time entry-level position requires at least 1 year of experience in customer service.

Responsibilities: - Provide exceptional customer service via phone, email, and chat to assist customers with inquiries, concerns, and feedback - Respond to customer inquiries in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Update customer information in the database accurately - Collaborate with team members to improve overall customer experience - Work closely with other departments to ensure customer needs are met - Participate in ongoing training and professional development opportunities

Requirements: - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software - Motivated to exceed customer expectations - Resourceful in finding solutions to customer issues - Innovative mindset to suggest process improvements - Cooperative attitude to work effectively with colleagues - Equal Opportunity Employer statement: DaVita HealthCare Partners is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful work environment for all employees. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits: - Parental leave - Paid sick leave - Joining bonus

Working Environment: At DaVita HealthCare Partners, we strive for a harmonious workplace where collaboration and respect prevail. Our remote team values teamwork, innovation, and mutual support to achieve our common goals.

If you are a customer-focused individual with a passion for delivering excellent service, apply now to join our team as a Customer Care Assistant. The deadline to apply is June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.