Customer Care Manager - Remote Work

Job Description:

State Farm Insurance Cos. is seeking a part-time Customer Care Manager to join our team. This position will be based remotely, allowing you the flexibility to work from the comfort of your own home. As an Associate Level role, we are looking for someone with at least 5 years of experience in customer service or a related field.

Responsibilities: - Manage a team of customer care representatives, overseeing their daily activities and ensuring top-notch service to our clients - Handle escalated customer issues and provide timely resolutions - Develop and implement customer care strategies to improve overall customer satisfaction - Monitor and analyze customer feedback to identify trends and areas for improvement - Collaborate with other departments to streamline processes and enhance the customer experience - Assist in the recruitment and training of new customer care team members - Maintain accurate records of customer interactions and transactions - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in a related field is preferred - Proven experience in a customer service management role - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work independently and prioritize tasks effectively - Reliable and trustworthy - Strong planning skills and attention to detail - Emotional intelligence and the ability to build rapport with customers - Proficiency in MS Office and customer service software

Benefits: - Remote work flexibility - Paid sick leave - Profit sharing opportunities

Working Environment: At State Farm Insurance Cos., we thrive in an environment that embraces and navigates change seamlessly. We are looking for individuals who are adaptable and open to new challenges.

Deadline to Apply: Please submit your application by May 25, 2024.

Equal Opportunity Statement: State Farm Insurance Cos. is an equal opportunity employer and prohibits discrimination against any employee or applicant on the basis of race, color, religion, national origin, sex, age, disability, or any other factor protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.