Customer Care Manager - Remote Work

Job Description:

As a Customer Care Manager at Molina Healthcare, you will be responsible for overseeing a team of remote customer care representatives to ensure exceptional service delivery and customer satisfaction. This part-time position requires a seasoned professional with at least 6 years of experience in customer service management.

Responsibilities: - Lead and motivate a team of remote customer care representatives in providing top-notch customer service - Develop and implement strategies to improve customer satisfaction and retention - Monitor key performance metrics and provide feedback to team members to drive continuous improvement - Handle escalated customer issues and provide resolution in a timely and effective manner - Collaborate with other departments to streamline processes and enhance the overall customer experience - Conduct regular performance evaluations and provide coaching and training as needed

Requirements: - Bachelor's degree or equivalent experience in a related field - Proven track record of success in customer service management - Strong communication and interpersonal skills - Energetic and independent personality traits - Attention to detail and strong people management skills - Ability to work effectively in a remote environment

Benefits: - Visa sponsorship for eligible candidates - Life insurance coverage - Gym membership reimbursement

Working Environment: At Molina Healthcare, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a supportive and inclusive environment where all team members can thrive and succeed.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Molina Healthcare is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.