Customer Care Officer - Remote Work

Job Description:

We are looking for a reliable and hardworking Customer Care Officer to join our team at U.S. Bancorp, a leading financial services company. This is a part-time remote work position based in Dunedin, Otago, NZ, suitable for individuals seeking an entry-level role in customer service with no prior experience required.

Responsibilities: 1. Provide excellent customer service to clients through various communication channels, including phone calls, emails, and live chat. 2. Respond to customer inquiries, resolve issues, and provide appropriate solutions in a timely manner. 3. Maintain detailed and accurate records of customer interactions and transactions. 4. Collaborate with team members and other departments to ensure seamless customer experiences. 5. Utilize emotional intelligence and people management skills to effectively communicate with customers and colleagues.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills and a customer-oriented approach. 3. Ability to work independently and as part of a team. 4. Proficiency in MS Office and basic computer literacy. 5. Willingness to learn and adapt to new technologies and processes. 6. Emotional intelligence and people management skills. 7. Reliable and hardworking personality traits.

Benefits: 1. Parental leave for eligible employees. 2. Disability insurance coverage. 3. Opportunities for domestic and international travel.

Working Environment: At U.S. Bancorp, we strive to create a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team and promote a supportive and inclusive work culture.

Deadline to Apply: 2024-06-23

Equal Opportunity Statement: U.S. Bancorp is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.