Customer Care Specialist - Remote Work

Job Description:

We are seeking a Customer Care Specialist to join our team at Phillips 66. This is a part-time remote work position located in Napier, Hawke's Bay, New Zealand. The ideal candidate will have at least 4 years of experience in customer service and possess a resourceful and hardworking personality. Strong soft skills in creativity and people management are also required for this role.

Responsibilities: - Provide exceptional customer service through various channels, including phone, email, and chat - Handle customer inquiries, issues, and complaints in a professional and timely manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to resolve complex customer problems - Identify trends in customer concerns and provide feedback to improve products and services - Assist in developing and implementing customer care strategies to enhance overall customer satisfaction - Stay up-to-date on company products and services to provide accurate information to customers - Continuously strive to improve customer care processes and procedures

Requirements: - 4 years of experience in customer service - Resourceful and hardworking personality traits - Strong soft skills in creativity and people management - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail - Proficiency in Microsoft Office Suite and customer service software - Ability to adapt to changing priorities and work in a fast-paced environment

Benefits: - Free accommodation - Disability insurance - Travel opportunities

Working Environment: As a Customer Care Specialist at Phillips 66, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. You will work in a supportive and collaborative environment where your skills and contributions are valued.

Equal Opportunity Statement: Phillips 66 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, veteran status, or any other protected status in accordance with applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.