Customer Service Associate - Remote Work

Job Description:

Eversource Energy is seeking a reliable and independent Customer Service Associate to join our team in a remote work position in Hamilton, Waikato, New Zealand. As a Customer Service Associate, you will be responsible for providing exceptional customer service support to our clients, handling inquiries, troubleshooting issues, and ensuring overall customer satisfaction. This is a part-time position at the Associate level, requiring a minimum of 2 years of relevant experience.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with account inquiries, billing issues, and service requests - Identify and escalate priority issues to the appropriate department for resolution - Maintain accurate records of customer interactions and transactions - Utilize critical thinking and analysis skills to troubleshoot and resolve customer problems efficiently - Collaborate with team members to ensure a seamless customer experience - Participate in ongoing training and professional development opportunities provided by the company

Requirements: - Minimum of 2 years of customer service experience - Strong communication and interpersonal skills - Excellent problem-solving abilities and attention to detail - Ability to work independently in a remote setting - Demonstrated reliability in meeting deadlines and handling customer inquiries promptly - Proficiency in using customer service software and tools - Ability to adapt to change and work effectively in a fast-paced environment - Soft skills in analysis and critical thinking are a plus

Benefits: - Training & professional development opportunities to enhance your skills - Life insurance and dental insurance benefits for peace of mind - Be part of a team that leads the industry through cutting-edge ideas and solutions

Working Environment: Join a dynamic team of professionals at Eversource Energy who are committed to providing top-tier customer service. Our remote work environment allows you to work from the comfort of your own home while still being connected to a supportive team and exciting industry advancements.

Deadline to Apply: Please submit your application by May 4, 2024. We look forward to reviewing your qualifications and experience for this exciting opportunity.

Equal Opportunity Statement: Eversource Energy is an equal opportunity employer and is dedicated to promoting a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.