Customer Service Associate - Remote Work

Job Description:

Anthem is seeking a dedicated and confident Customer Service Associate to join our team in a remote work position based in Dunedin, Otago, NZ. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients, managing inquiries and resolving issues in a timely manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and efficient manner - Handle customer complaints and provide appropriate solutions - Process orders, returns, and exchanges accurately - Maintain customer records and update information as needed - Collaborate with other team members to ensure customer satisfaction - Meet and exceed performance goals and KPIs set by the company - Keep abreast of product knowledge to provide accurate information to customers - Assist with special projects and tasks as assigned by the supervisor

Requirements: - 2 years of experience in customer service or related field - Excellent communication skills both verbal and written - Strong time management skills and ability to prioritize tasks effectively - Attention to detail and accuracy in data entry - Ability to work independently and in a team environment - Proficiency in Microsoft Office Suite and CRM software - High school diploma or equivalent required, Bachelor's degree preferred

Personality Traits: - Dedicated to providing exceptional customer service - Confident in handling challenging situations with customers

Soft Skills: - Strong time management skills - Attention to detail

Benefits: - Travel and spending expenses covered - Visa sponsorship for eligible candidates - Relocation allowance available

Working Environment: Join a high-energy workplace where your contributions matter and where you can achieve success in delivering impactful results.

Deadline to apply: 2024-07-04

Equal Opportunity Statement: Anthem is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.