Customer Service Manager - Remote Work

Job Description:

Core-Mark Holding is seeking a Customer Service Manager to join our team in a remote work position based in Wellington, New Zealand. As a part-time Associate level position, the Customer Service Manager will be responsible for managing and enhancing customer relationships, ensuring customer satisfaction, and driving business growth through exceptional customer service.

Responsibilities: - Develop and implement customer service policies and procedures to ensure excellent service delivery - Manage customer inquiries and complaints effectively and in a timely manner - Collaborate with cross-functional teams to address customer concerns and resolve issues - Monitor customer feedback and implement strategies for continuous improvement - Develop and maintain relationships with key customers to drive business growth - Analyze customer data and trends to identify opportunities for enhancement - Conduct market research to identify customer needs and preferences - Develop strategic plans to retain and acquire customers - Train and mentor customer service representatives to deliver exceptional service - Monitor customer service metrics and KPIs to ensure departmental goals are met

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 5 years of experience in customer service management - Proven track record of successfully managing customer service operations - Strong leadership and communication skills - Driven and energetic personality - Ability to think strategically and plan effectively - Strong research skills - Excellent problem-solving and decision-making abilities

Benefits: - Retirement plan - Employee discounts - Travel opportunities

Working Environment: At Core-Mark Holding, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to take initiative and drive success in their roles.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Core-Mark Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to fostering a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.