Customer Service Manager - Remote Work

Job Description:

XPO Logistics is seeking a motivated and experienced Customer Service Manager to join our team on a part-time, remote basis in Dunedin, Otago, NZ. As a mid-to-senior level role, the ideal candidate will have at least 8 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer service representatives, overseeing daily operations and ensuring excellent customer service delivery. - Develop and implement strategies to improve customer satisfaction and retention. - Analyze customer service metrics to identify areas for improvement and implement solutions. - Train and onboard new team members to ensure they are equipped to provide high-quality service. - Collaborate with other departments to address customer inquiries and issues in a timely manner.

Requirements: - Bachelor's degree in Business Administration or a related field. - Strong leadership skills with the ability to motivate and inspire a remote team. - Excellent communication and interpersonal skills. - Resourceful and able to work independently. - Attention to detail and a focus on innovation. - Strong problem-solving skills and the ability to think on your feet.

Benefits: - Paid Time Off (PTO) - Dental insurance - Gym membership

Working Environment: As a remote Customer Service Manager at XPO Logistics, you will collaborate with colleagues worldwide, fostering a global village mentality. You will have the opportunity to work with a diverse team and make a positive impact on our customers' experience.

Equal Opportunity Statement: XPO Logistics is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and encourage people of all experiences and abilities to apply.

If you are a skilled and experienced Customer Service Manager looking for a part-time remote role with a dynamic and growing company, apply by the deadline of June 26, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.