Customer Service Officer - Remote Work

Job Description:

We are looking for a dynamic Customer Service Officer to join our team at BlackRock, a leading financial services company, in Nelson, NZ. This is a part-time, remote work position at the Associate level, requiring at least 3 years of experience in customer service.

Responsibilities: - Handle customer inquiries and provide timely and accurate responses via phone, email, and chat - Assist customers with account-related issues, product/service information, and general inquiries - Maintain a positive and professional attitude when interacting with customers - Use problem-solving skills to resolve customer complaints and issues effectively - Collaborate with team members to improve customer service processes and procedures - Keep accurate records of customer interactions and transactions - Stay up-to-date on company products, services, and policies to provide accurate information to customers - Provide feedback to management on customer trends and concerns

Requirements: - Energetic and driven personality - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong problem-solving and decision-making abilities - Prior experience in people management - Innovative thinking to improve customer service processes - Proficient in Microsoft Office suite and customer service software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Paid Time Off (PTO) - Travel and spending expenses covered - Profit sharing opportunities - Promote work-life balance and employee well-being

Equal Opportunity Statement: BlackRock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. BlackRock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.