Customer Service Specialist - Remote Work

Alliance Data Systems is seeking a part-time Customer Service Specialist to join our remote team in Napier, Hawke's Bay, NZ. As an Associate Level position, we are looking for someone with at least 3 years of experience in a customer service role.

The ideal candidate for this role will be driven and motivated, with excellent planning and people management skills.

Responsibilities: - Manage incoming customer inquiries via phone, email, and chat - Resolve customer issues in a timely and professional manner - Provide product information and support to customers - Assist with order processing and fulfillment - Maintain accurate records of customer interactions in the CRM system - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Minimum of 3 years of experience in customer service - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and remotely - Proficiency in Microsoft Office and CRM software

Benefits: - Company transportation provided for local team meetings - Paid Time Off (PTO) for all employees - Visa sponsorship for eligible candidates

Our working environment is committed to environmental responsibility and sustainable practices.

Deadline to apply: 2024-05-14

Equal Opportunity Statement: Alliance Data Systems is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.