Customer Success Assistant - Remote Work

Job Description:

As a Customer Success Assistant for SpartanNash, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and success with our products and services. This role is a remote position based in Wellington, New Zealand and is part-time at the associate level.

Responsibilities: - Communicate with customers through various channels such as email, phone, and chat to address their inquiries, resolve issues, and provide guidance on product usage - Collaborate with the sales and marketing teams to onboard new customers and ensure a smooth transition for existing customers - Proactively reach out to customers to collect feedback, identify areas for improvement, and promote additional products or services - Assist in the development and execution of customer success strategies and initiatives to increase retention and loyalty - Maintain accurate records of customer interactions and feedback in our CRM system - Contribute to the development of training materials and resources for customers

Requirements: - 2 years of experience in a customer-facing role - Confident and energetic personality with strong interpersonal skills - Excellent people management and project management skills - Ability to work independently and effectively manage your time in a remote work environment - Strong communication skills, both written and verbal - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration, Marketing, or a related field is preferred

Benefits: - Dental insurance - Remote work flexibility - Joining bonus

Working Environment: At SpartanNash, we value autonomy and independence, trusting our employees to excel in their roles. We encourage a collaborative and supportive work environment where employees have the opportunity to grow and develop their skills. Our focus is on achieving customer success and satisfaction.

Equal Opportunity Statement: SpartanNash is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.