Customer Success Assistant - Remote Work

We are seeking a dedicated and passionate Customer Success Assistant to join our team at Ryman Healthcare. This is a remote work position based in Wellington, NZ.

Responsibilities: - Act as the main point of contact for customers, providing excellent customer service and support - Handle customer inquiries and troubleshoot any issues that may arise - Maintain relationships with existing customers and identify opportunities to upsell or cross-sell additional products or services - Assist in the onboarding process for new customers and provide training as needed - Collaborate with internal teams to ensure customer needs are met and issues are resolved in a timely manner - Prepare and deliver presentations to customers as needed - Monitor customer satisfaction and gather feedback to improve our products and services

Requirements: - 2 years of experience in a customer-facing role - Strong negotiation skills and the ability to effectively present information to customers - Excellent written and verbal communication skills - Ability to work independently in a remote work environment - Proficiency in Microsoft Office and customer relationship management (CRM) software - Bachelor's degree in business or a related field preferred

Benefits: - Dental insurance - Retirement plan - Disability insurance

Working environment: At Ryman Healthcare, we provide opportunities for unlimited personal and professional growth. Our team is supportive, collaborative, and dedicated to providing the best customer experience possible.

Equal Opportunity Statement: Ryman Healthcare is an equal opportunity employer and encourages applications from all qualified individuals. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.