Customer Success Assistant - Remote Work

Discovery Communications is seeking a dynamic and customer-focused individual to join our team as a Customer Success Assistant for remote work in Napier, Hawke's Bay, NZ. This part-time position at the Associate Level requires a minimum of 2 years of experience in a customer-facing role. The ideal candidate should possess the personality traits of being adaptable and passionate, as well as have strong soft skills in emotional intelligence and analysis.

Responsibilities: 1. Establish and maintain positive relationships with customers through proactive communication and timely responses to inquiries. 2. Assist customers with troubleshooting technical issues and provide solutions to ensure a seamless user experience. 3. Conduct regular check-ins with customers to gather feedback, address concerns, and identify opportunities for upselling or cross-selling. 4. Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction. 5. Analyze customer data and trends to identify patterns and make recommendations for process improvements. 6. Maintain accurate records of customer interactions and update the CRM system with relevant information. 7. Assist in onboarding new customers and provide training on product features and functionalities.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Proven experience in a customer success or customer service role. 3. Excellent verbal and written communication skills. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work independently and prioritize tasks effectively. 6. Proficiency in CRM software and Microsoft Office Suite. 7. Must have a reliable internet connection and access to a quiet work environment for remote work.

Benefits: 1. Joining Bonus for successful candidates. 2. Parental leave benefits for eligible employees. 3. Free accommodation options for those interested in relocating to Napier, Hawke's Bay, NZ. 4. Opportunity to work in an environment that encourages a spirit of exploration and taking calculated risks for personal and professional growth.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Discovery Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from qualified individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.