Customer Success Associate - Remote Work

Job Description:

Community Health Systems is seeking a dedicated and resilient Customer Success Associate to join our team on a part-time remote basis in Nelson, NZ. As an Associate Level position, we are looking for a candidate with at least 4 years of experience in customer success or a related field.

Responsibilities: - Communicate with customers through various channels to ensure their needs are met and issues are resolved in a timely manner - Provide product training and support to customers to ensure they are able to effectively utilize our services - Collaborate with internal teams to address customer feedback and improve overall customer satisfaction - Monitor customer accounts and proactively identify opportunities for upselling or cross-selling products - Analyze customer data and trends to identify areas for improvement in our products and services - Act as a liaison between customers and the company to ensure clear communication and understanding of needs - Stay up-to-date on industry trends and best practices in customer success to continuously improve our processes

Requirements: - 4+ years of experience in customer success or a related field - Bachelor's degree in a relevant field is preferred - Resilient and dedicated attitude towards customer service - Strong innovation and persuasion skills to effectively communicate with customers and internal teams - Experience working remotely and managing customer relationships from a distance - Excellent communication and interpersonal skills - Ability to prioritize and manage multiple tasks effectively - Proficiency in CRM software and other customer success tools - Willingness to work flexible hours to accommodate different time zones

Benefits: - Relocation allowance for eligible candidates - Paid overtime for additional hours worked - Company-provided equipment to support remote work

Working Environment: At Community Health Systems, we are committed to promoting equality and fairness for all employees. We value diversity and inclusion in the workplace and strive to create a supportive and inclusive environment for everyone.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Community Health Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.