Customer Success Manager - Remote Work

Job Description:

We are looking for a motivated and energetic Customer Success Manager to join our team at PayPal Holdings. This is a remote, part-time position based in Wellington, New Zealand. As a mid-to-senior level professional with at least 6 years of experience in customer success or a related field, you will play a key role in ensuring our customers have a positive experience with our products and services.

Responsibilities: -Develop and maintain strong relationships with customers to understand their needs and ensure customer satisfaction -Provide product training and support to customers to help them maximize the value of our products -Proactively identify opportunities for upselling and cross-selling to increase revenue and customer retention -Work closely with internal teams, such as sales and product development, to address customer issues and improve the overall customer experience -Analyze customer data and feedback to identify trends and insights that can inform business decisions -Develop and implement strategies to reduce customer churn and increase customer lifetime value -Stay up-to-date on industry trends and best practices in customer success to continuously improve our processes and offerings

Requirements: -6+ years of experience in customer success, account management, or a related field -Motivated and energetic personality with strong emotional intelligence and adaptability -Excellent communication and interpersonal skills -Ability to work independently and as part of a team in a remote setting -Proficiency in CRM software and other relevant tools -Strong analytical and problem-solving skills -Experience in the fintech industry is a plus

Benefits: -Company-provided equipment for remote work -Profit sharing opportunities -Medical coverage

Working Environment: At PayPal Holdings, we embrace a culture that challenges norms and encourages bold thinking. As a Customer Success Manager, you will have the opportunity to work in a dynamic and collaborative environment where your ideas are valued and your contributions make a real impact.

Equal Opportunity Statement: PayPal Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

Deadline to apply: June 23, 2024

If you meet the requirements and are passionate about providing excellent customer service, we invite you to apply for the Customer Success Manager position at PayPal Holdings. Join us in shaping the future of digital payments and commerce!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.