Customer Success Officer - Remote Work

Job Description:

We are currently seeking a part-time Customer Success Officer to join our team at Expeditors International of Washington. This is a remote work position based in Napier, Hawke's Bay, NZ. As an Associate Level professional with at least 2 years of experience in customer success, you will play a crucial role in ensuring the satisfaction and success of our clients.

Responsibilities: - Build and maintain strong, long-lasting customer relationships - Serve as the primary point of contact for customers, addressing their needs and concerns in a timely and professional manner - Collaborate with internal teams to ensure customer satisfaction and retention - Develop strategies to increase customer engagement and loyalty - Analyze customer data and feedback to spot trends and drive continuous improvement - Provide product demonstrations and train customers on best practices - Monitor customer accounts and take proactive steps to prevent issues - Work closely with the sales team to identify upsell and cross-sell opportunities

Requirements: - Energetic and independent individual who can work effectively in a remote environment - Excellent people management skills and ability to work effectively in a team - Strong communication and problem-solving skills - Proven experience in customer success or a similar role - Proficiency in CRM software and Microsoft Office suite - A bachelor's degree in Business Administration or related field is preferred

Benefits: - Disability insurance - Paid Time Off (PTO) - Training & professional development opportunities - Competitive compensation package

Working environment: At Expeditors International of Washington, we strive to spark creativity and motivation in an environment that inspires greatness. We encourage innovation, collaboration, and personal growth to help our team members reach their full potential.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: Expeditors International of Washington is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.