Customer Support Officer - Remote Work

We are seeking a motivated and enthusiastic Customer Support Officer to join our team at Silver Fern Farms. This is a remote work position based in Tauranga, Bay Of Plenty, NZ. As a part-time Entry Level role, no prior experience is required, making it an excellent opportunity for individuals looking to start their career in customer support.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide information about products, services, and company policies - Resolve customer complaints and issues effectively and efficiently - Interact with customers to ensure their satisfaction and enhance their overall experience - Collaborate with other team members to improve customer support processes and procedures - Maintain accurate records of interactions with customers

Requirements: - Driven and hardworking personality traits - Strong project management skills - Excellent decision-making abilities - Ability to work independently and as part of a team - Strong communication skills, both verbal and written - Proficient in using customer support software and tools - High school diploma or equivalent

Benefits: - Parental leave - Company transportation - Disability insurance

Working Environment: At Silver Fern Farms, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in equal opportunities for all employees and are committed to providing a supportive and collaborative work environment.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Silver Fern Farms is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive workplace where all employees are respected and valued for their unique contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.