Customer Support Officer - Remote Work

Job Description:

We are seeking a dynamic and proactive Customer Support Officer to join our team at WEC Energy Group. This is a part-time remote position based in Dunedin, Otago, NZ.

Responsibilities: 1. Provide exceptional customer support via phone, email, and online chat. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Assist customers with billing questions, service inquiries, and technical support. 4. Maintain accurate customer records and update database with relevant information. 5. Collaborate with team members to ensure a seamless customer experience. 6. Monitor customer feedback and escalate issues as needed. 7. Stay up-to-date on company products and services to better assist customers. 8. Adhere to company policies and procedures at all times.

Requirements: 1. Bachelor's degree preferred. 2. Minimum of 4 years of experience in a customer service role. 3. Energetic and motivated individual with a positive attitude. 4. Strong time management and organizational skills. 5. Ability to work independently and as part of a team. 6. Excellent communication and problem-solving skills. 7. Proficient in Microsoft Office and customer service software. 8. Commitment to environmental responsibility and sustainable practices.

Benefits: 1. Paid Time Off (PTO). 2. Joining Bonus. 3. Retirement plan.

Working Environment: At WEC Energy Group, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where employees can grow and thrive.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: WEC Energy Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.