Customer Support Officer - Remote Work

Job Description:

We are looking for a Customer Support Officer to join our team at Air New Zealand. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our passengers, both over the phone and through email. This is a remote work position, based in Napier, Hawke's Bay, NZ. This is a part-time entry-level position, with no prior experience required.

Responsibilities: 1. Respond to customer inquiries and provide assistance with booking flights, changing reservations, and answering general questions about Air New Zealand's services. 2. Handle customer complaints and issues with professionalism and efficiency. 3. Communicate with other departments within the company to resolve customer concerns and provide accurate information. 4. Assist in developing and maintaining customer service policies and procedures. 5. Maintain a high level of knowledge about Air New Zealand's services, products, and offerings. 6. Collaborate with team members to ensure a cohesive and positive customer experience.

Requirements: 1. Confident and resilient personality traits. 2. Strong strategic planning and leadership skills. 3. Excellent communication and problem-solving abilities. 4. Ability to work independently and prioritize tasks effectively. 5. Proficient computer skills and familiarity with customer service software. 6. Flexibility to work in a fast-paced and dynamic environment.

Benefits: 1. Company transportation provided for work-related travel. 2. Paid Time Off (PTO) for part-time employees. 3. Free food and snacks provided during work hours.

Working Environment: At Air New Zealand, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and supportive work environment where our team members can thrive and succeed.

Equal Opportunity Statement: Air New Zealand is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

Deadline to apply: July 14, 2024

We look forward to welcoming a passionate and dedicated individual to join our team and help us provide exceptional customer support to our passengers. Apply today and take the first step towards a rewarding career with Air New Zealand.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.