Customer Support Representative - Remote Work

Job Description:

Bank of New York Mellon Corp. is seeking a motivated and confident Customer Support Representative to join our team remotely in Auckland, New Zealand. This part-time position is entry level, perfect for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat to resolve inquiries and issues in a timely and professional manner. 2. Effectively communicate with customers to understand their needs and provide appropriate solutions. 3. Escalate complex issues to the appropriate team or department for further assistance. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members to ensure high-quality service delivery. 6. Adhere to company policies and procedures while delivering top-notch customer support. 7. Continuously strive to improve customer satisfaction and overall service quality. 8. Attend training sessions to enhance product knowledge and customer service skills.

Requirements: 1. No prior experience required - entry-level position for individuals with a strong desire to learn and grow in the customer service field. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work effectively in a remote team environment, demonstrating leadership and teamwork skills. 5. Must be motivated, confident, and customer-oriented.

Benefits: 1. Relocation allowance for eligible candidates. 2. Retirement plan options. 3. Free accommodation provided for remote employees.

Working Environment: Our company prioritizes quality in all aspects of our work, products, and services. We encourage a collaborative and supportive team environment where employees can thrive and grow in their roles.

Equal Opportunity Statement: Bank of New York Mellon Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to building a diverse and inclusive workforce where all individuals are valued and respected.

Deadline to apply: May 1, 2024

Join our team and start your career in customer support with Bank of New York Mellon Corp! Apply now to be considered for this exciting remote opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.