Live Chat Assistant - Remote Work

Job Description:

We are seeking a dedicated and resourceful Live Chat Assistant to join our team at Enterprise Products Partners for remote work in Nelson, Nelson, NZ. This is a part-time associate-level position with a requirement of at least 3 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide assistance through live chat - Resolve customer issues and escalate complex problems to the appropriate department - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with team members to ensure smooth operations and customer support - Provide feedback to improve the overall customer experience and service quality - Meet performance targets and KPIs set by the company - Stay informed about product updates, promotions, and company policies - Keep accurate records of customer interactions and transactions

Requirements: - Strong written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Leadership qualities to take charge of difficult situations and guide customers towards solutions - Excellent cooperation skills to work well with team members and other departments - Proficiency in using live chat software and CRM systems - Ability to work independently and remotely with minimal supervision - Strong problem-solving skills and attention to detail - Experience in customer service or a related field is a plus

Benefits: - Travel & spending expenses - Paid overtime - Parental leave

Working Environment: At Enterprise Products Partners, we encourage a spirit of exploration and taking calculated risks for growth. We believe in creating a supportive and inclusive work environment where employees can thrive and excel.

Equal Opportunity Statement: Enterprise Products Partners is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.