Live Chat Manager - Remote Work

Job Description:

Markel, a leading insurance company, is seeking a remote Live Chat Manager to join our team in Tauranga, Bay of Plenty, NZ. This part-time position requires an individual with a minimum of 7 years of experience in a similar role and a mid-to-senior level of seniority. The successful candidate will be responsible for managing our live chat platform, ensuring excellent customer service and satisfaction.

Responsibilities: 1. Manage a team of live chat representatives, providing guidance and support as needed. 2. Monitor chat interactions to ensure adherence to company policies and procedures. 3. Analyze chat data to identify trends and areas for improvement. 4. Work closely with other departments to address customer issues and concerns. 5. Develop and implement strategies to increase chat efficiency and effectiveness. 6. Train new chat representatives on company policies, procedures, and software. 7. Maintain a positive and professional attitude in all customer interactions. 8. Continuously improve chat quality and customer satisfaction.

Requirements: 1. 7+ years of experience in a live chat management role. 2. Reliable and confident personality traits. 3. Strong adaptability and people management skills. 4. Excellent communication and interpersonal abilities. 5. Proficiency in live chat software and CRM systems. 6. Ability to work independently and collaboratively in a remote environment.

Benefits: 1. Profit sharing opportunities. 2. Travel and spending expenses covered. 3. Employee discounts on products and services.

Working Environment: At Markel, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and encourage all qualified individuals to apply.

Equal Opportunity Statement: Markel is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. Deadline to apply: July 13, 2024.

If you meet the requirements and are interested in joining our dynamic team, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.