Live Chat Representative - Remote Work

Job Description:

We are looking for a dynamic and enthusiastic Live Chat Representative to join our team at Barnes & Noble. This is a remote work position based in Hamilton, Waikato, NZ. As a part-time Entry Level position, no prior experience is required, making it the perfect opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries and provide support via live chat - Assist customers with product information, orders, returns, and general inquiries - Maintain a high level of professionalism and customer service standards - Work collaboratively with team members to ensure seamless customer experience - Use strategic planning to effectively address customer needs and concerns - Continuously learn and stay updated on products, services, and policies

Requirements: - Energetic and motivated personality - Strong teamwork skills - Ability to engage and communicate effectively with customers - Excellent written communication skills - Basic computer skills and familiarity with live chat platforms - Willingness to adapt and embrace change

Benefits: - Comprehensive training and professional development opportunities - Retirement plan options - Disability insurance coverage

Working Environment: At Barnes & Noble, we thrive in an environment that embraces and navigates change seamlessly. Our team is committed to providing the best possible customer experience and constantly evolving to meet the needs of our customers.

Equal Opportunity Statement: Barnes & Noble is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected class. We are committed to creating a diverse and inclusive workplace where every team member feels valued and respected.

Deadline to Apply: May 14, 2024

If you are a customer-oriented individual with a passion for delivering exceptional service, we invite you to apply for the Live Chat Representative position at Barnes & Noble. Join us in providing an outstanding online shopping experience for our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.