Remote Account Support Assistant

Job Description: Narrative is seeking a part-time Remote Account Support Assistant to join our team in Auckland, NZ. This is an entry-level position ideal for individuals with at least 1 year of experience in a similar role. As a Remote Account Support Assistant, you will be responsible for providing excellent support to our clients and assisting with various account management tasks.

Responsibilities: - Responding to client inquiries via email and phone in a timely manner - Assisting with onboarding new clients and providing training on our platform - Troubleshooting technical issues and escalating to the appropriate team when necessary - Managing client accounts and ensuring all information is up-to-date and accurate - Collaborating with the sales team to upsell or renew client subscriptions - Providing regular reports on client satisfaction and feedback to the Account Manager - Participating in team meetings and training sessions to stay up-to-date on product knowledge - Performing other duties as assigned by the supervisor

Requirements: - Strong communication skills and the ability to work independently - Dedication to providing exceptional customer service - Previous experience in account support or a similar role - Proficiency in Microsoft Office suite and CRM software - Excellent people management and decision-making skills - Bachelor’s degree in Business Administration or a related field preferred

Personality traits: - Independent - Dedicated

Soft skills: - People management - Decision-making

Benefits: - Medical coverage - Training & professional development opportunities - Visa sponsorship for eligible candidates

Working environment: At Narrative, we encourage autonomy and independence, trusting our employees to excel in their roles. Our team values collaboration and innovation, providing a supportive and inclusive work environment.

Equal Opportunity Statement: Narrative is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.