Account Support Assistant

Job Description:

TIAA is seeking a detail-oriented and customer-focused Account Support Assistant to join our team in Auckland, NZ. As an Associate Level position, the Account Support Assistant will play a crucial role in providing outstanding support to our clients and ensuring their satisfaction. This part-time position requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Assist with client account management, including processing client requests, updating account information, and resolving any account-related issues. - Provide exceptional customer service to clients through phone, email, and in-person interactions. - Collaborate with the account management team to develop and implement strategies to meet client needs and goals. - Prepare and deliver reports on client account activity and performance. - Participate in training sessions and stay up-to-date on industry trends and best practices. - Handle administrative tasks, such as scheduling meetings, managing calendars, and organizing documents.

Requirements: - Hardworking and confident personality traits. - Demonstrated leadership and adaptability in a professional setting. - Excellent communication skills and the ability to build strong relationships with clients and colleagues. - Proficiency in Microsoft Office Suite and CRM software. - Bachelor's degree in business, finance, or a related field is preferred. - Strong organizational skills and attention to detail.

Benefits: - Disability insurance - Company transportation - Life insurance

Working Environment: At TIAA, we embrace a culture that challenges norms and encourages bold thinking. We value diversity and inclusion in our workplace and strive to create a supportive and collaborative environment for all employees.

Equal Opportunity Statement: TIAA is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.