Account Support Manager

Job Description:

Parrot Analytics is seeking a part-time Account Support Manager to join our team in Auckland, NZ. As an Associate-level position, the Account Support Manager will be responsible for providing support to clients, managing client relationships, and ensuring a high level of customer satisfaction. The ideal candidate will have at least 5 years of experience in a similar role and possess strong interpersonal and problem-solving skills.

Responsibilities: - Serve as the main point of contact for clients, addressing any questions or concerns they may have - Manage client accounts and ensure that customer needs are being met - Provide support and training to clients on how to use our products effectively - Collaborate with the sales team to identify opportunities for upselling or cross-selling to existing clients - Analyze client data and feedback to identify trends and potential areas for improvement - Conduct regular check-ins with clients to ensure their ongoing satisfaction - Work closely with internal teams to resolve any client issues or technical challenges - Stay up-to-date on industry trends and developments to better serve clients

Requirements: - Bachelor's degree in a relevant field - 5+ years of experience in account management or customer support - Excellent communication and interpersonal skills - Independent and motivated self-starter - Strong critical thinking and problem-solving abilities - Persuasive and able to build strong relationships with clients - Ability to work effectively in a fast-paced environment and prioritize tasks - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Dental insurance - Paid Time Off (PTO) - Company equipment provided

Working Environment: The Account Support Manager at Parrot Analytics will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. This collaborative working environment allows for diverse perspectives and ideas to come together to drive success for our clients.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Parrot Analytics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.