Account Support Manager - Work from home

We are currently seeking a motivated and experienced Account Support Manager to join our team at Fannie Mae. This is a part-time position that allows you to work from the comfort of your own home in Nelson, NZ. As a mid-to-senior level professional with at least 6 years of experience in a similar role, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our services.

Responsibilities: - Serve as the primary point of contact for assigned accounts, building strong relationships with key stakeholders - Understand the needs and goals of each client and provide tailored solutions to meet their objectives - Monitor account activity, analyze data and trends, and provide strategic recommendations to optimize performance - Collaborate with internal teams to ensure seamless delivery of services and solutions to clients - Conduct regular check-ins and follow-ups with clients to address any issues or concerns in a timely manner - Prepare and deliver reports and presentations to clients on a regular basis - Stay current on industry trends and best practices to provide informed guidance to clients

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven track record of success in a client-facing role, preferably in account management or customer support - Strong communication and interpersonal skills - Ability to work independently and manage time effectively - Strong analytical skills and the ability to make data-driven decisions - Flexibility and adaptability to thrive in a fast-paced and changing environment

Personality traits: - Driven: You are motivated by challenges and strive to exceed expectations - Independent: You are able to work autonomously and take initiative to achieve results

Soft skills: - Analysis: You can analyze data and identify patterns to drive strategic decision-making - Adaptability: You can adjust to changing circumstances and priorities with ease

Benefits: - Retirement plan - Profit sharing - Vision insurance

Working environment: At Fannie Mae, we believe in giving back to the community through corporate social responsibility initiatives. As an Account Support Manager, you will have the opportunity to contribute to our efforts to make a positive impact on society.

Deadline to apply: 2024-07-05

Equal Opportunity Statement: Fannie Mae is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.