Account Support Representative - Work from home

Job Description:

INTL FCStone, a leading financial services firm, is seeking a motivated and detail-oriented Account Support Representative to join our team in Auckland, NZ. This is a part-time position with the opportunity to work from home.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist clients with account inquiries, transactions, and technical support - Process client requests accurately and efficiently - Collaborate with internal teams to address client needs and resolve issues - Maintain accurate and up-to-date client records in the CRM system - Monitor and report on client account activity and trends - Identify opportunities to upsell or cross-sell products and services to clients

Requirements: - Excellent communication skills and a customer-focused approach - Ability to work independently and manage time effectively - Strong analytical skills and attention to detail - Team player with the ability to collaborate effectively with colleagues - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Disability insurance - Parental leave - Paid Time Off (PTO) - Competitive salary

Working Environment: At INTL FCStone, we thrive in an energetic and rapidly evolving work setting. Our team is passionate about delivering top-notch services to our clients and working together to achieve our goals.

Equal Opportunity Statement: INTL FCStone is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees.

Deadline to Apply: July 22, 2024

If you meet the requirements and are interested in joining our team, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.