Account Support Specialist

Job Description:

CBS is seeking a part-time Account Support Specialist to join our team in Christchurch, Canterbury, NZ. As an Associate Level position, the Account Support Specialist will be responsible for providing dedicated support to our clients and assisting with various account management tasks.

Responsibilities: 1. Serve as the main point of contact for clients, addressing any inquiries or issues in a timely and professional manner. 2. Assist with account setup, maintenance, and billing processes. 3. Collaborate with internal teams to ensure client needs are met and expectations are exceeded. 4. Conduct regular check-ins with clients to gather feedback and identify areas for improvement. 5. Analyze account data and provide reports to management on account performance. 6. Assist with contract negotiations and renewals. 7. Stay up-to-date on industry trends and best practices to better serve clients. 8. Provide training and support to new clients as needed.

Requirements: 1. At least 3 years of experience in a similar role. 2. Strong attention to detail and exceptional organizational skills. 3. Excellent communication and negotiation skills. 4. Ability to adapt to changing priorities and work effectively in a fast-paced environment. 5. Proficiency in Microsoft Office and CRM software. 6. Bachelor's degree in Business Administration or related field preferred.

Personality Traits: 1. Dedicated: Demonstrates a strong commitment to client satisfaction and success. 2. Adaptable: Can easily adjust to new situations and challenges.

Soft Skills: 1. Attention to Detail: Ensures accuracy and precision in all tasks. 2. Negotiation: Ability to reach mutually beneficial agreements with clients.

Benefits: 1. Life insurance coverage. 2. Free food provided during working hours. 3. Opportunities for training and professional development.

Working Environment: Be part of a company that pioneers change and sets industry benchmarks. Join a dynamic team of professionals dedicated to delivering exceptional service to our clients.

Equal Opportunity Statement: CBS is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to apply: June 1, 2024.

We look forward to welcoming a dedicated and adaptable Account Support Specialist to our team. Apply today to become part of our innovative company!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.