Account Support Specialist - Work from home

Job Description:

StretchSense, a leading provider of wearable sensor technology, is seeking a passionate and driven Account Support Specialist to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home in Napier, Hawke's Bay, NZ. As an Account Support Specialist, you will be responsible for providing exceptional support to our clients and assisting them in maximizing the value they receive from our products and services.

Responsibilities: - Managing client accounts and acting as the main point of contact for any queries or issues - Providing product demonstrations and training to clients to ensure they fully understand how to use our technology - Conducting research to stay up-to-date on industry trends and best practices - Assisting with the onboarding of new clients and ensuring a smooth transition to our services - Collaborating with the sales team to identify upsell and cross-sell opportunities - Handling customer escalations and resolving any issues in a timely manner - Maintaining accurate records of client interactions and transactions - Working closely with the technical support team to troubleshoot any technical issues that may arise

Requirements: - A passion for technology and innovation - Strong drive to succeed and exceed client expectations - Excellent research skills to stay informed on industry trends - Effective people management skills to build strong relationships with clients - Ability to work independently and take initiative - Strong communication skills, both written and verbal - Proficiency in Microsoft Office and CRM software - Previous experience in a customer-facing role is a plus but not required

Benefits: - Free accommodation provided for remote employees - Profit sharing opportunities based on performance - Flexible work schedule to accommodate your personal needs

Working Environment: At StretchSense, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a culture of innovation and collaboration, where every team member has the opportunity to contribute to our collective success.

Deadline to Apply: Please submit your application by June 29, 2024.

Equal Opportunity Statement: StretchSense is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and strive to create a workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.