Remote Call Center Assistant

Job Description:

We are looking for a Remote Call Center Assistant to join our team at Whirlpool in Wellington, Wellington, NZ. This part-time position at the associate level requires a minimum of 3 years of experience in a customer service or call center role. The ideal candidate will be confident, independent, and possess strong project management and people management skills.

Responsibilities: - Answer incoming calls from customers and provide assistance with product inquiries, troubleshooting, and service requests - Handle customer complaints and provide appropriate solutions in a timely manner - Document all customer interactions and maintain accurate records of inquiries and resolutions - Collaborate with internal teams to escalate and resolve complex customer issues - Meet established performance metrics for call quality, customer satisfaction, and response times - Participate in ongoing training and development programs to enhance product knowledge and customer service skills - Assist with special projects and initiatives as needed

Requirements: - High school diploma or equivalent - 3+ years of experience in a customer service or call center role - Excellent communication skills and a friendly demeanor - Strong problem-solving abilities and attention to detail - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks effectively - Experience with remote work and virtual communication tools

Benefits: - Disability insurance - Retirement plan - Training and professional development opportunities

Working Environment: At Whirlpool, we strive to cultivate a sense of ownership and responsibility at every level of the organization. Our team members are encouraged to take initiative, collaborate with others, and continuously improve their skills and knowledge.

Equal Opportunity Statement: Whirlpool is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by applicable laws.

Deadline to Apply: July 15, 2024

Join our team at Whirlpool and help us provide exceptional customer service to our valued customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.