Call Center Assistant - Work from home

Job Description:

Avnet is currently seeking a Call Center Assistant to work from home in Napier, Hawke's Bay, NZ. This part-time Associate Level position requires a minimum of 2 years of experience in a customer service or call center role.

Responsibilities: 1. Handle incoming and outgoing customer calls with professionalism and efficiency. 2. Provide information to customers about products and services. 3. Resolve customer issues and complaints in a timely manner. 4. Document all customer interactions in the company database. 5. Collaborate with team members to ensure high levels of customer satisfaction. 6. Conduct research as needed to address customer inquiries. 7. Meet performance targets and KPIs set by the company. 8. Adhere to company policies and procedures at all times. 9. Utilize active listening skills to understand customer needs and concerns. 10. Maintain a positive and professional attitude at all times.

Requirements: 1. Confident and passionate individual with strong communication skills. 2. Ability to work cooperatively in a team environment. 3. Strong research skills to find solutions to customer queries. 4. Proficiency in using computer systems and customer service software. 5. High school diploma or equivalent. 6. Availability to work flexible hours including evenings and weekends. 7. Reliable high-speed internet connection and home office setup. 8. Equal opportunity employer statement: Avnet is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

Benefits: 1. Medical coverage for part-time employees. 2. Opportunities for travel within New Zealand. 3. Profit sharing based on individual and company performance. 4. Performance-based recognition and rewards.

If you meet the requirements and are interested in joining our team, please submit your application before the deadline on May 11, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.