Remote Call Center Associate

Job Description:

Travelers Cos. is seeking a hardworking and reliable Remote Call Center Associate to join our team in Tauranga, Bay Of Plenty, NZ. This part-time entry-level position requires no prior experience, making it a great opportunity for individuals looking to kickstart their career in the customer service industry.

Responsibilities: - Provide exceptional customer service over the phone to clients inquiring about travel insurance policies and claims. - Answer incoming calls promptly and professionally, helping customers with any questions or concerns they may have. - Input accurate information into the company's database and ensure all details are properly documented for future reference. - Follow company guidelines and protocols to ensure compliance with all regulations and provide a smooth customer experience. - Collaborate with team members and supervisors to constantly improve service delivery and meet performance targets.

Requirements: - Excellent communication skills and a pleasant phone manner. - Strong attention to detail and the ability to multitask effectively. - Strategic planning skills to prioritize tasks and manage workload efficiently. - Must be tech-savvy and comfortable using computer software to input data and navigate systems. - Ability to work independently and as part of a team. - High school diploma or equivalent.

Benefits: - Company-provided equipment for remote work. - Paid sick leave and medical coverage. - Opportunities for career advancement within the company.

Working Environment: At Travelers Cos., we value innovation and progress. Our working environment encourages calculated risk-taking to drive creativity and improvement. We believe in fostering a supportive atmosphere where employees can thrive and reach their full potential.

Deadline to Apply: Interested candidates should submit their applications by June 29, 2024, to be considered for the position.

Equal Opportunity Statement: Travelers Cos. is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value diversity and inclusion in our workforce and are committed to creating a workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.