Call Center Manager

Job Description:

Omnicom Group is seeking a part-time Call Center Manager to join our team in Wellington, Wellington, NZ. As a Mid-to-Senior Level professional with at least 7 years of experience in call center management, you will be responsible for overseeing the operations of our call center and ensuring the delivery of high-quality customer service.

Responsibilities: - Manage a team of call center agents, providing guidance, support, and training as needed - Develop and implement call center policies and procedures to improve efficiency and customer satisfaction - Monitor call center performance metrics and make data-driven decisions to drive continuous improvement - Handle escalated customer calls and provide resolutions in a timely and professional manner - Work closely with other departments to ensure seamless communication and collaboration - Conduct regular performance evaluations and provide feedback to employees - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 7+ years of experience in call center management - Independent and adaptable personality traits - Strong leadership skills and attention to detail - Excellent communication and interpersonal skills - Proven track record of delivering exceptional customer service - Experience with call center software and technology - Bachelor's degree in a related field preferred

Benefits: - Employee discounts - Relocation allowance - Paid overtime

Working Environment: At Omnicom Group, we empower our employees to take ownership and make impactful decisions. We offer a supportive and inclusive work environment where your contributions are valued and recognized.

Equal Opportunity Statement: Omnicom Group is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-05-28

Join our team and be a part of a dynamic and innovative company that values its employees and prioritizes customer satisfaction. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.