Call Center Manager

salary Salary :

$3,400 - 4,800 monthly

icon building Company : Ingredion
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

🔥 Urgent

✨ Immediate Start

icon loader
icon loader
Open only for candidates based in New Zealand

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Call Center Manager

Job Description:


Ingredion, a leading global ingredients solutions company, is seeking a passionate and independent Call Center Manager to join our team in Auckland, NZ. This part-time position is ideal for a mid-to-senior level professional with at least 7 years of experience in call center management.


Responsibilities: 1. Manage and oversee the daily operations of the call center, ensuring efficient and effective customer service delivery. 2. Develop, implement, and monitor customer service strategies and procedures to improve overall performance. 3. Hire, train, and coach call center staff to ensure the team is equipped to provide exceptional service to customers. 4. Monitor call center metrics and KPIs to identify areas for improvement and drive performance enhancements. 5. Collaborate with other departments to address customer inquiries, escalations, and issues in a timely manner. 6. Conduct regular performance evaluations and provide feedback to team members to foster growth and development. 7. Stay up-to-date on industry trends and best practices in call center management to drive innovation and continuous improvement. 8. Handle escalated customer complaints and ensure resolutions are handled professionally and in a timely manner. 9. Maintain records of call center activities and prepare reports for management on a regular basis. 10. Drive a culture of excellence, professionalism, and teamwork within the call center team.


Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience as a Call Center Manager or similar role. 3. Strong leadership and communication skills. 4. Ability to analyze data, identify trends, and make data-driven decisions. 5. Excellent interpersonal skills and a customer-focused mindset. 6. Proficient in CRM software and call center technologies. 7. Passion for delivering exceptional customer service. 8. Ability to work independently and drive results. 9. Strong research skills and a mindset for innovation. 10. Equal Opportunity Statement: Ingredion is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.


Benefits: 1. Disability insurance 2. Company transportation 3. Remote work flexibility


Working Environment: Join a team dedicated to achieving success in a high-energy workplace focused on delivering impactful results. If you are a motivated and experienced call center manager looking for a rewarding opportunity, apply now and become a part of the Ingredion team.


Deadline to Apply: June 10, 2024


Equal Opportunity Statement: Ingredion is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Call Center Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in New Zealand

This job is no longer accepting applications.

Scroll down below to view similar jobs .

icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

View similar Customer Service / Guest Services Part-Time jobs below

GrabJobs is the no1 job portal in New Zealand, connecting you to thousands of jobs fast! Find the best jobs in New Zealand, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.