Call Center Manager

Job Description:

We are currently seeking a part-time Call Center Manager to join our team at Penske Automotive Group in Dunedin, Otago, NZ. As a Mid-to-Senior Level position, we are looking for a candidate with at least 6 years of experience in a similar role.

Responsibilities: - Manage and oversee daily operations of the call center - Train, coach, and mentor call center agents to ensure high performance and excellent customer service - Develop and implement strategies to improve call center efficiency and effectiveness - Monitor and analyze call center metrics to identify areas for improvement - Handle escalated customer calls and resolve any complex issues - Collaborate with other departments to ensure seamless customer interactions - Stay up to date on industry trends and best practices in call center management

Requirements: - Confident and resourceful individual who can lead a team effectively - Strong decision-making and problem-solving skills - Excellent communication and interpersonal skills - Proven track record of achieving targets and KPIs in a call center environment - Ability to work well under pressure and in a fast-paced environment

Benefits: - Medical coverage - Vision insurance - Free food

Working Environment: Our call center is dedicated to understanding and exceeding customer expectations. We strive to provide a positive and supportive work environment where employees can thrive and grow.

Deadline to Apply: 2024-07-03

Equal Opportunity Statement: Penske Automotive Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.