Call Center Manager - Work from home

Job Description:

As a Call Center Manager at O’Reilly Automotive, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that customer inquiries are handled efficiently and effectively. This is a part-time, work from home position based in Christchurch, Canterbury, NZ.

Responsibilities: - Manage and supervise a team of call center agents, providing guidance and support as needed - Monitor call center performance metrics and implement strategies to improve productivity and customer satisfaction - Develop and implement training programs for call center staff to enhance their skills and knowledge - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Work closely with other departments to ensure a seamless customer experience across all touchpoints - Identify opportunities for process improvement and implement changes to streamline operations - Generate reports and analyze data to track performance and identify trends

Requirements: - 5+ years of experience in a call center or customer service management role - Motivated and resilient personality traits - Strong decision-making and communication skills - Ability to work independently and manage a remote team effectively - Proficiency in Microsoft Office and call center software - Bachelor’s degree in Business Administration or a related field preferred

Benefits: - Relocation allowance for eligible candidates - Free accommodation during training period - Paid Time Off (PTO) for work-life balance

Working Environment: At O’Reilly Automotive, we value autonomy and independence, and we trust our employees to excel in their roles. As a Call Center Manager, you will have the opportunity to make a real impact on our business and drive positive change.

Deadline to Apply: June 3, 2024

Equal Opportunity Statement: O’Reilly Automotive is an equal opportunity employer and we welcome applications from all qualified candidates, regardless of race, gender, age, religion, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.