Call Center Officer

**Job Description:**

Arthur J. Gallagher is seeking a highly motivated and resourceful Call Center Officer to join our team in Tauranga, Bay Of Plenty, NZ on a part-time basis. As an Associate Level Call Center Officer, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities:** - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide information about our products and services - Process orders, forms, and applications accurately - Resolve customer complaints and issues with patience and empathy - Maintain customer records and update information as needed - Collaborate with team members to ensure smooth operations of the call center - Meet performance targets and key performance indicators set by the company - Adhere to company policies and procedures at all times - Continuously improve knowledge and skills through training and development opportunities

**Requirements:** - 3 years of experience in a customer service or call center role - Resourceful and able to think on your feet in fast-paced environments - Confident and able to handle challenging situations with ease - Attention to detail and ability to maintain accuracy in data entry - Strong communication and interpersonal skills - Ability to work well in a team and cooperate with colleagues - Proficiency in using computer systems and call center software - High school diploma or equivalent required; additional certifications a plus

**Benefits:** - Vision insurance - Relocation allowance (if applicable) - Company equipment provided for work purposes

**Working Environment:** At Arthur J. Gallagher, we are committed to environmental responsibility and sustainable practices. Our team members are encouraged to contribute to our efforts in reducing our carbon footprint and promoting a healthier planet.

**Equal Opportunity Statement:** Arthur J. Gallagher is an equal opportunity employer and prohibits discrimination against any employee or applicant based on race, color, religion, national origin, age, gender, sexual orientation, disability, or any other protected status in accordance with applicable laws. We are committed to creating a diverse and inclusive workforce where all individuals are welcomed and valued.

**Deadline to Apply:** June 1, 2024

If you meet the requirements and are looking for a rewarding opportunity to grow in a dynamic environment, we invite you to apply for the position of Call Center Officer at Arthur J. Gallagher. Join us in providing top-notch service to our clients and making a positive impact on our community.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.