Remote Call Center Officer

Job Description:

We are looking for a motivated and confident Remote Call Center Officer to join our team at Plexure Group in Dunedin, Otago, NZ. As an Associate Level employee, you will be responsible for handling incoming and outgoing calls on behalf of our clients, providing exceptional customer service and support.

Responsibilities: 1. Answer, screen, and transfer inbound calls in a professional and efficient manner. 2. Make outbound calls to follow up on customer inquiries or resolve issues. 3. Provide information to customers about products and services. 4. Maintain accurate records of customer interactions and transactions. 5. Handle customer complaints and escalate to the appropriate team member if necessary. 6. Meet daily call quotas and quality assurance standards. 7. Collaborate with team members to improve overall customer satisfaction.

Requirements: 1. At least 4 years of experience in a call center or customer service role. 2. Excellent communication skills, both verbal and written. 3. Strong planning and project management skills. 4. Ability to work independently and as part of a team. 5. Confidence in handling challenging customer interactions. 6. Motivated and results-oriented mindset. 7. Must have a quiet workspace and reliable internet connection for remote work.

Benefits: 1. Life insurance 2. Retirement plan 3. Visa sponsorship for eligible candidates

Working Environment: At Plexure Group, we prioritize employee well-being through health and wellness initiatives. We believe in creating a supportive and inclusive work environment where everyone can thrive and succeed.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Plexure Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.